Privacy Policy

1. Who handles your information

Safety Shops, part of Galaxy Solution - F.Z.C in the United Arab Emirates, handles information you share through this website, quotation requests and product or project enquiries. Use the business contact details below for privacy questions and requests. This policy is intended to operate in accordance with applicable UAE personal data protection and consumer protection requirements.

2. Information we collect

Enquiries may include your name, company email address, telephone number, company, delivery location, subject, message, selected products, quantities and correspondence. Accepted quotation orders may also involve billing and delivery addresses, purchased products, amounts, currency, payment references and invoice records. We also keep information needed to handle delivery, support, cancellations, returns and warranty claims.

Our hosting and service providers may process IP addresses, browser and device information, requested pages, timestamps and security or error logs. Browser storage remembers your quote list, theme and cookie preference. Optional analytics, if configured and accepted, measures page visits and interactions. Please avoid sending sensitive personal information that is unnecessary for your enquiry.

3. Quote requests and email

Quote requests are emailed to info@safetyshops.ae through our email provider, including your contact details, company, delivery location, selected products, quantities and description. Your company email is used as the reply address so our team can respond. The website does not collect card details in the quotation form. Please do not include payment credentials or sensitive personal information in your description.

4. How and why we use information

We use information to respond to enquiries, prepare quotations, process and fulfil orders, arrange delivery, provide support, manage claims and refunds, prevent fraud, maintain website security and keep required business, accounting and legal records. We process information where necessary to take steps you request, perform a contract, meet legal obligations or on another basis permitted by applicable law.

Where consent is needed for optional processing, we ask for it separately. Optional analytics runs only after you accept it. Submitting an enquiry or buying a product does not enrol you in promotional communications. You can withdraw an optional consent without affecting earlier lawful processing or information needed to complete an order or meet a legal obligation.

5. Service providers and disclosure

Information needed to operate the service may be handled by our authorised staff and providers of hosting, databases, email delivery, payment processing, logistics, document or image delivery and professional support. Delivery providers receive the contact and address details necessary to deliver your order. We may disclose information to regulators or law enforcement where required by law, or as legally necessary to resolve a claim or protect rights.

We do not sell or rent your personal information. WhatsApp, email applications, embedded maps and external links may send information to the provider you choose or load. These providers apply their own privacy terms. Where providers process information outside the UAE, applicable cross-border transfer requirements and safeguards must be observed.

6. Retention and security

We retain information for the period needed to handle the enquiry or order, provide after-sales support, resolve disputes and meet applicable legal, tax and accounting requirements. Retention depends on the record type and purpose. Information no longer needed should be deleted or anonymised, subject to lawful retention and backup processes.

We use reasonable technical and organisational measures to limit unauthorised access and protect personal information. No online service can guarantee absolute security. Keep your devices and account credentials secure and contact us promptly about a suspected issue.

7. Your privacy choices and rights

Subject to applicable law, you may request information about processing, access to your personal information, correction of inaccurate data, deletion, restriction or cessation of processing, and portability where applicable. You may also withdraw consent for processing that relies on it and raise a complaint with the competent UAE authority.

Send a request using the contact details below, identifying the relevant enquiry or order. We may need proportionate identity verification before sharing or changing records. If a legal requirement prevents deletion or another request, we will explain the applicable limitation. Use Cookie settings to change optional analytics preferences at any time.

8. Children and policy updates

Our purchase service is intended for adults aged 18 or older. We do not knowingly seek personal information from children. Contact us if you believe a child has supplied information so we can investigate. We publish policy changes here with an updated date and request fresh consent where required.